1. Scope of Non-Invasive Leak Detection & Plumbing Repairs

Leak Detection Newark (7395 Morton Ave, Newark, CA 94560) provides non-invasive water, slab, pool, sewer, and gas leak detection services and licensed plumbing repairs across Newark, Fremont, Union City, Hayward, Milpitas, Menlo Park, and Castro Valley. By using this website or booking an appointment at (510) 229-3322, you agree to the service terms outlined below.

All physical plumbing repair, pipe rerouting, slab access, and repiping work is performed directly by our licensed and insured California plumbing team in compliance with California Building and Plumbing Codes.

2. Upfront Diagnostic Fees & Written Repair Quotes

  • Phone Estimate Range: When you call (510) 229-3322 or submit our online quote form, we provide a clear price range based on the property type and symptoms you describe.
  • Non-Invasive Diagnostic Visit: On-site leak detection is performed for a flat diagnostic fee confirmed with you before testing begins. Detection visits include meter checks, line isolation, acoustic listening, thermal imaging, or camera inspection as needed, plus a written report with photos.
  • No-Surprise Repair Quotes: Once the hidden leak is pinpointed and marked, we present your repair options (such as a targeted spot repair, overhead pipe reroute, or whole-home repipe) with a firm written price before any floor, wall, or yard surface is opened.

3. Property Access & Homeowner Preparation

Accurate acoustic listening and thermal imaging require quiet conditions and access to key plumbing points. Prior to arrival, we ask homeowners or property managers to ensure clear access to the street water meter, main house shutoff valve, water heater closet, and any rooms or yard areas showing dampness. During testing, water fixtures and appliances (such as dishwashers, washing machines, and irrigation timers) must remain off for 45 to 90 minutes.

4. Emergency Gas & Municipal Water Utility Protocols

  • Active Natural Gas Odors: If you smell rotten-egg sulfur odor or hear a loud hissing gas line inside or outside your home, evacuate everyone immediately without flipping light switches or starting vehicles, and call 911 and PG&E (1-800-743-5000) from a safe distance. We perform post-shutoff gas line pressure testing and leak pinpointing once the immediate hazard is secured.
  • City-Side Water Meter Leaks: Leaks located on the street side of the water meter box belong to the local water utility (such as the Alameda County Water District in Newark, Fremont, and Union City). Leaks on the house side of the meter are the property owner's responsibility and are covered by our main water line leak detection and repair services.

5. Customer Inquiries & Newark Office Information

We are committed to clear communication and honest upfront pricing on every visit. For questions regarding your service, written diagnostic report, or our service policies, call our Newark office directly at (510) 229-3322 or visit us at 7395 Morton Ave, Newark, CA 94560.